Comfone's Technical Operations Team (TC-OP)
Comfone would like to present our TC-OP team to all Customers, in order to introduce you to the people you may be in contact with when requiring assistance in Comfone service handling.
Service fulfillment, assurance and billing at a technical level are provided by specialists from Comfone’s Technical Operation. TC-OP handles technical implementation of all services (fulfillment), all 2nd level troubleshooting, maintenance and restoration, and performance issues (assurance), and ensures all relevant data collection and measurement (billing). Also, TC-OP implements and maintains all systems/platforms used in providing Comfone’s services.
TC-OP main tasks:
Technical implementation of all Comfone services:
- IR 21 Updates
- Signalling planning tasks
2nd level support:
- Service troubleshooting, Maintenance and Restoration
- Network and routing problem handling
Systems/platforms handling:
- Planning and operation engineering
- Implementation and operation
- Monitoring and optimisation (availability, usage, performance)
Customer specific projects:
- Technical feasibility
- Implementation and operation
Operations team members from left to right, standing row: Amadou Fall, Marilia Gemperle, Stefan Lengacher, Bruno Urech, Janusz Sadownik
Crouching row: Rey Noel Talattad, Abdelhamid Harizi, Nicolas de Brabant. Absentee: Stefan Renfer.
For technical customer enquiries our Operations team can be contacted by E-Mail, telephone or fax:
Email:
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Tel.(7x24): +41 31 341 11 00
Fax: +41 31 341 11 01
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Comfone’s success at reaching the noteworthy number of ‘100’ agreements for our Key2roam® service owes greatly to the trust and conviction our very first customers showed in both Comfone and our trendsetting service, Key2roam®. Since service launch in 2004, operators around the world have chosen to work with the first roaming solution on the market and we are now proud to communicate news to all of you that confirms Key2roam members have made the right decision! Over the last four years Comfone has enlarged its worldwide footprint and provided a service offering constant improvements to Key2roam’s community members.
“Since the successful launch of Comfone Key2roam®, Comfone has been working on additional hub concepts for roaming and interworking. The introduction of our latest service feature, the SMS Interworking Hub, will benefit Key2roam members around the world with our fully GSMA compliant solution at no additional cost.” Markus Bigler, Senior Product Manager, Comfone AG
Comfone is happy to introduce to you our Senior Technical Consultant, Manuel Lopez . He has been in the roaming business for several years and is responsible for the training sessions, together with Comfone's Technical Consultant Djamel Ouadjaout.